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Hyatt Ziva Riviera Cancun - All Inclusive
4.5 star property

Luxury resort on the beach, with 9 outdoor swimming pools

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Hyatt Ziva Riviera Cancun - All Inclusive

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
On the beach, white sand, kayaking
Premium bedding, minibar, in-room safe, desk
Food and drink
Lobby sitting area

Overview of Hyatt Ziva Riviera Cancun - All Inclusive

Reviews
8.2

Very good

Popular amenities

  • PoolPoolPool
  • Hot TubHot TubHot Tub
  • Breakfast includedBreakfast includedBreakfast included
  • Spa
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant

Check out the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Popular LocationPetempich Bay1 min walk
  • Popular LocationCrococun Zoo12 min drive
  • Popular LocationPuerto Morelos Beach23 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)41 min drive
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Room options

View all photos for Water Park View Family Junior Suite King

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Separate bedroom
Ceiling fan
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Separate bedroom
Ceiling fan
  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Separate bedroom
Ceiling fan
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Separate bedroom
Ceiling fan
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Separate bedroom
Ceiling fan
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Separate bedroom
Ceiling fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Separate bedroom
Ceiling fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Separate bedroom
Ceiling fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, minibar, in-room safe, desk

Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Separate bedroom
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Separate bedroom
Ceiling fan
  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

Premium bedding, minibar, in-room safe, desk

Club Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Separate bedroom
Ceiling fan
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Rainfall showerhead
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Separate bedroom
Ceiling fan
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Rainfall showerhead
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Separate bedroom
Ceiling fan
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Separate bedroom
Ceiling fan
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Separate bedroom
Ceiling fan
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean View Roof Top Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Separate bedroom
Ceiling fan
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Puerto Morelos

Located in Puerto Morelos, Hyatt Ziva Riviera Cancun - All Inclusive is on the beach. El Rey Ruins is a notable landmark, and some of the area's activities can be experienced at Moon Palace Golf Club and Riviera Cancun Golf Resort. Traveling with kids? Consider Ventura Park Cancun, or check out an event or a game at El Rey Polo Country Club. Explore all the area has to offer with mountain biking, ziplining, and cave exploring.
Visit our Puerto Morelos travel guideOpens in a new window
View more Resorts in Puerto MorelosOpens in a new window

What's nearby

  • Petempich Bay - 1 min walk
  • Crococun Zoo - 12 min drive
  • Puerto Morelos Town Square - 19 min drive
  • Puerto Morelos Beach - 23 min drive
  • Ojo de Agua Beach - 31 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • The Reef - 17 min drive
  • Preferred Club Bar - 7 min drive
  • Fresca Bar - 17 min drive
  • La Petit Creperie - 17 min drive
  • Preferred Club Lounge - 16 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

Luxury all-inclusive resort, rejuvenated in 2021
Consider a stay at Hyatt Ziva Riviera Cancun - All Inclusive and take advantage of a free breakfast buffet, free water park access, and 3 poolside bars. Active travelers can enjoy Pilates, paddleboards, and fitness classes at this resort. Treat yourself to a Swedish massage, a body scrub, or hydrotherapy at the onsite spa. Be sure to enjoy Asian cuisine at one of the 10 on-site restaurants. Yoga classes are offered at the 24-hour gym; other things to do include kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as a swim-up bar and a terrace.
You'll also find perks like:
  • 9 outdoor pools and a children's pool, with a waterslide, cabanas, and sun loungers
  • Free self parking
  • Supervised childcare (surcharge), a 24-hour front desk, and a gift shop
  • Evening entertainment, an elevator, and water sports equipment
  • Guest reviews speak highly of the helpful staff and first-rate property condition
Room features
All 438 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and air conditioning. Guest reviews speak positively of the spacious rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with jetted tubs and rainfall showers
  • 55-inch Smart TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free water park access
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Designated smoking areas
  • Renovated entire property - September 2021

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • Smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony/patio

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hyatt Ziva Riviera Cancun - All Inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

How much does it cost to stay at Hyatt Ziva Riviera Cancun - All Inclusive?

As of Apr 26, 2024, prices found for a 1-night stay for 2 adults at Hyatt Ziva Riviera Cancun - All Inclusive on May 5, 2024 start from $406.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Ziva Riviera Cancun - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hyatt Ziva Riviera Cancun - All Inclusive?

Self parking is free at this property.

What time is check-in at Hyatt Ziva Riviera Cancun - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hyatt Ziva Riviera Cancun - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hyatt Ziva Riviera Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include aerobics classes, water fitness classes, pilates classes, and more.

Where is Hyatt Ziva Riviera Cancun - All Inclusive located?

Nestled on the beach, this Puerto Morelos resort is 0.1 mi (0.1 km) from Petempich Bay and 1.8 mi (2.9 km) from Puerto Morelos Beach. Moon Palace Golf Club and Ojo de Agua Beach are also within 9 mi (15 km).

Hyatt Ziva Riviera Cancun - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 404 out of 820 reviews" "
Rating 8 - Good. 212 out of 820 reviews" "
Rating 6 - Okay. 98 out of 820 reviews" "
Rating 4 - Poor. 49 out of 820 reviews" "
Rating 2 - Terrible. 57 out of 820 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Buu Van

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing. I will come back
Stayed 4 nights in Apr 2024

4/10 Poor

giaphong

Disliked: Cleanliness, staff & service, property conditions & facilities
The buffet isn't open every day, the food at other restaurants isn't tasty, only the seafood restaurant is good. There are no daily activities for guests. The beach is really bad, can't swim. The seating arrangement at the restaurant for a large group of people is not reasonable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Basil

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went with my family, everything was amazing. The beach is not the best compared to the Hotel Zone but everything else is wonderful
Stayed 3 nights in Apr 2024

6/10 Okay

thang quoc, Evans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Junung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m so excited about going on our family trip!
Stayed 4 nights in Apr 2024

10/10 Excellent

Neiljames

Traveled with family and small children
Liked: Amenities
Resort is beautiful and the staff are nice and accomodating
Stayed 3 nights in Apr 2024

10/10 Excellent

Nihada

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have amazing stuff. They have clean, beautiful resort. Definitely be back again.
Stayed 6 nights in Apr 2024

8/10 Good

Johanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our first time in Mexico and our first time at an all-inclusive resort. We loved what this place had to offer and enjoyed our stay but we also felt that we were robbed of our time for some “presentation”. Pros: Very nice and spacious rooms. Our room was serviced, cleaned and restocked daily. We had an ocean view room and we loved where it was located in the resort. Multiple restaurants to choose from that offered Gluten Free options (my husband had celiac), there weren’t many but there were some which we appreciated. The staff were so nice and friendly. Quiet area as this resort is a bit in a secluded section. Cons: My husband and I made the mistake of saying yes to an offer to “tour” another Hyatt resort which we were informed would be about an hour and 90 minutes long. We ended being out for almost 5 hours. This was a presentation to sign up for a new loan so you can be part of their club. We felt robbed of our time for our anniversary vacation that we’ve saved up on. This left a bad taste for us, we felt betrayed. Never again will we fall for it. Instead of us heading to Tulum to explore, we went home feeling disappointed and tricked. Another thing about the resort is the beach is not as clean as others. There are lots of seaweed. The resort is also far from other places so book an excursion as taxis are very expensive. Overall, we made the best of our time here for our first wedding anniversary but we will most likely not come back to a Hyatt in the near future.
Stayed 4 nights in Apr 2024

8/10 Good

Alissa Mae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we enjoyed our stay here and would recommend! The facilities and grounds were well taken care of and clean. The pools were great, but the beach was small and not in the best condition. The staff was very kind and welcoming in all aspects of service. The food was pretty good, but there were some long wait times depending on the restaurant and time of day. Drinks were great. Also had some night entertainment activities.
Stayed 7 nights in Apr 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach here is not good, but the resort pools are excellent. They are short on staff but so is everyone, they did a great job and we enjoyed our stay. The rooms are HUGE and very nice. Food and drink were good, we are simple and do not expect 5 star food at an all inclusive
Stayed 5 nights in Apr 2024

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5